When you rent a room/bed you are often putting down a great deal of money. We understand that you would feel better knowing your money will be kept safe and secure until you have checked out the property and the amenities.
As you trust us with the booking of your stay, we keep your money safe for up to 24 hours after you have checked in.
It means that we will offer a full refund for your stay if…
After this time, will we hand over your payment to the host/owner.
A great solution for both parties, as both parties can trust us as an intermediary.
If you cannot move into the space you have booked, we allow you to cancel your stay using a simple form. Before moving in, you can head to your booking-info page (the link has been sent by e-mail) and click the “Cancel Stay” button. You will then be asked to fill in a simple form to explain why you cannot move in.
This can be done if you comply with the cancellation rules the host has set. Info about this will also be shown in the booking details.
We are only using professional payment partners and encrypted connections between all parties involved.
All payments are done on coliving.com and we are not sending you away to other sites for completion of a transaction. This has been done specifically for your peace of mind and to ensure the most secure way of sending payments.